Is this therapy or counseling?

No. We’re men like you, who became certified (American Association of Suicidology) and men who’ve lived through the same darkness. This is peer support — real talk, no clinical jargon, no insurance forms.

What if I just want to vent once and disappear?

Totally fine. Some guys text once a month, some every night. No pressure to “be active.” Your spot stays open as long as you’re paid.

Can I switch tiers later?

Yes - upgrade or downgrade anytime. Takes 30 seconds.

Can I stay anonymous?

100%. You never have to give your real name or any details you don’t want to share.

Who exactly answers my texts?

A crisis certified man, aged 40+ who’s already survived divorce, layoffs, addiction, or suicidal nights himself. No interns, no women, no scripts – just one of us who’s walked the same road.

Will you ever try to “fix” me or give advice?

Nope. We listen, share what worked for us when we were in the same hole, and let you decide. Zero preaching.

What if I just need a 3 a.m. distraction – memes, dumb stories, anything?

Hell yes. Some nights we just send dumb memes or war stories until the sun comes up. Whatever keeps you here.

What if I’m in a real crisis or suicidal?

We immediately connect you to 988, 911, or your local emergency services and stay on the line until help is there.

What if I’m drunk or high when I text?

We’ve all been there. Text anyway. We’ll still answer the same way – no judgment, no lecture.

Is this religious or tied to any group?

No faith, no politics, no 12-step, no agenda. Just men talking to men.

How fast can I cancel if it’s not for me?

One click or one text (“cancel”) and you’re out – billing stops instantly. Most guys who try it for a week stay for years, but zero risk.

What happens after I sign up?

You’ll get a welcome text within 5 minutes from one of the team. Save the number and use it whenever you need.

Do you keep logs of what I say?

Texts auto-delete after 30 days (or sooner if you ask). We remember the conversation only as long as it helps you tonight.

Is my phone number shared with anyone else?

Never. All conversations stay between you and the certified team member.

Privacy Policy

The Line – 24-Hour Confidential Service

Website: https://www.theline24hr.com

Effective Date: November 29, 2025 Last Updated: November 29, 2025

The Line (“we,” “us,” or “our”) operates a strictly confidential, support service accessible at https://www.theline24hr.com (the “Website”). Your privacy and confidentiality are our highest priorities. This Privacy Policy explains how we collect, use, disclose, retain, and protect your information in full compliance with privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial legislation.

By using our Website or our confidential support services, you consent to the practices described in this Privacy Policy.

1. Our Commitment to Confidentiality

The Line is a confidential support service. Unless you give us explicit consent or we are required or permitted by law, we will never disclose your identity or the content of your communications to anyone — including family members, employers, law enforcement, or third parties.

2. Information We Collect

a. Information You Choose to Provide

• Any information you voluntarily share during a chat, phone call, text session, or email (this may include sensitive personal information such as your name, contact details, location, or details about your situation)

• Demographic information (only if you choose to provide it)

• Technical identifiers (e.g., a temporary session ID) that cannot be linked back to you

b. Automatically Collected Information (Minimized)

We collect the absolute minimum technical data required to deliver the service securely:

• IP address (immediately masked or deleted after the session ends)

• General geographic region (province-level only, where helpful for routing you to local resources)

• Device type and browser information (for troubleshooting only)

• Date and time of contact

We do NOT use cookies, analytics trackers (e.g., Google Analytics), advertising pixels, or any third-party tracking technologies.

3. How We Use Your Information

We use your information solely to:

• Provide you with immediate, confidential support

• Connect you with local resources when requested

• Ensure the technical functioning and security of the service

• Conduct anonymous, aggregated statistical reporting (e.g., number of contacts per province) that can never identify you

4. Disclosure of Your Information

We do not sell, rent, share, or disclose your personal information except in these very limited circumstances permitted or required by Canadian law:

• Imminent risk of serious harm: If there is a clear and immediate risk of serious harm to you or someone else, we may disclose the minimum information necessary to prevent that harm (as required by law).

• Child protection: If we believe a child is being abused or neglected, we are legally required to report to the appropriate provincial/territorial child welfare authorities.

• Court order or legal requirement: If presented with a valid Canadian court order.

• With trusted third-party service providers (e.g., secure Canadian-hosted servers, telephony providers) who are bound by strict confidentiality agreements and process data only on our behalf and never for their own purposes.

5. Data Storage and Security

• All data is stored exclusively on secure servers located in Canada.

• Chat transcripts and call records are automatically deleted within 30 days unless required longer for legal reasons.

• All communications are encrypted in transit and at rest.

• Access is restricted to a very small number of trained staff who are bound by confidentiality obligations.

6. Anonymity

You are not required to provide any identifying information. You may remain completely anonymous.

7. Your Rights Under Law

You have the right to:

• Access any personal information we hold about you (if any exists)

• Request correction of inaccurate information

• Ask questions or make a complaint about our privacy practices

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. Continued use of the service after changes constitutes acceptance of the updated policy.

We treat every contact with the utmost confidentiality.

Thank you for trusting The Line. You are not alone.

Terms of Service

The Line – 24-Hour Confidential Support Service

Website: https://www.theline24hr.com

Effective Date: November 29, 2025 Last Updated: December 23, 2025

These Terms of Service (“Terms”) govern your access to and use of the confidential support service operated by The Line (referred to as “The Line,” “we,” “us,” or “our”) through the website https://www.theline24hr.com, telephone, text/SMS, or any other communication method we make available (collectively, the “Service”).

By using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Nature of the Service

• The Line is a confidential, non-judgmental, emotional support and crisis response service available 24 hours a day, 7 days a week.

• The Service is not a substitute for professional medical, psychiatric, or mental-health treatment, nor is it emergency response (e.g., 911).

• In life-threatening emergencies, you must immediately call 911 or your local emergency services.

2. Eligibility

• The minimum age is of use is 18 years.

3. Confidentiality & Limits of Confidentiality

We will keep everything you share confidential except in the following situations required or permitted by law:

• There is an imminent risk of serious harm to you or another person.

• There is reason to believe a child is being abused or neglected.

• We receive a valid court order.

• You provide explicit consent to share information.

4. Mandatory Reporting

Our responders are mandatory reporters under applicable provincial/territorial child-welfare and protection-of-persons-in-care legislation. If we believe a child or vulnerable person is at risk, we are legally required to report the minimum necessary information to the appropriate authorities.

5. Your Responsibilities

You agree:

• Not to use the Service for any unlawful purpose or to harass, threaten, or abuse our responders.

• Not to attempt to discover the identity of responders or other users.

• Not to interfere with or disrupt the operation of the Service (e.g., excessive automated contact, malware).

• To provide truthful information when asked, to the best of your ability.

6. No Professional Advice

Information or referrals provided through the Service do not constitute medical, legal, therapeutic, or professional advice. You are responsible for deciding whether to follow any suggestions or referrals.

7. Availability & Technical Limitations

• We strive to keep the Service available 24/7 but do not guarantee uninterrupted access.

• We may temporarily suspend the Service for maintenance, upgrades, or in response to security threats without prior notice.

8. Intellectual Property

All content, trademarks, logos, and materials provided through the Service are owned by The Line or its licensors and are protected by international copyright and trademark laws.

9. Limitation of Liability

To the fullest extent permitted by law:

• The Service is provided “as is” and “as available” without warranties of any kind.

• The Line, its directors, employees, volunteers, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, even if advised of the possibility of such damages.

• In no event will our total liability exceed USD$100.

10. Indemnification

You agree to indemnify and hold harmless The Line and its personnel from any claims, losses, or damages (including legal fees) arising from your violation of these Terms or your use of the Service.

11. Termination

We may suspend or terminate your access to the Service immediately, without notice, if you breach these Terms or if we believe it is necessary to protect the safety of users or responders.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of the Service after changes constitutes acceptance of the revised Terms.

Important Legal Disclaimer

The Line is a paid peer-support service provided by trained, certified listeners (Certified Crisis Specialists) who offer emotional support through shared life experience.

• The Line is not a mental health clinic, psychotherapy, counseling, or medical service.

• We do not diagnose, treat, or cure any mental health condition.

• We do not prescribe medication or provide crisis intervention as defined by licensed professionals.

• In the event of an emergency, imminent risk of harm to yourself or others, or suicidal ideation, we will immediately direct you to emergency services (911, 988, or your local crisis team) and may contact authorities if required by law.

By using The Line you acknowledge and agree:

1. You are 18 years of age or older.

2. You assume full responsibility for your emotional well-being.

3. You release The Line, its operators, and team members from any liability related to the support provided.

4. Conversations are confidential except where required by law (e.g., imminent harm, court order, or mandatory reporting).

All services are provided “as-is” with no warranties. Refunds are not offered for time already used, but you may cancel future billing at any time.

Last updated: December 2025